Query on Water Bills

Step	Applicant/ Client	Activity	Requirements	Accountable Person	Duration
1 2	Inquire / Complains on Issued Water Bill Waits for the Result of the Query	Receives query or Complain and check the database Explains regarding the Complain or Query and Provides Billing Adjustment Memo, if Necessary	Water Bill / Statement of Account None	Accounting Processor B Accounting Processor B	5 minutes 5 minutes